ITS can assist with passwords issues, computer and network problems, application installs and problems, audio/visual equipment, printing problems, mobile devices and any other technical issues.
A Service Desk is located at the King, Newnham, and Seneca@York campuses for convenience and support to our students and employees. Contact ITS via the Service Desk (phone, email, web or walk-in) to ask questions, report problems or log service requests.
To submit a service request, please send an email to Service Desk.
Service calls received will be assessed, assigned a Call Number and a priority as outlined in our ITS Service Standards
Service Desk analysts can diagnose computer problems by accessing your computer remotely. At the College, each computer has a remote desktop software client installed. This will allow Service Desk analyst to request permission to view and interact with your computer over the Internet.
is requesting access to a wiki that you have locked: https://employees.senecacollege.ca/spaces/122/support/wiki/view/3315/it-support