Emergency support | Support | Seneca College

Employees who are experiencing a technology emergency in an e-classroom or lab can contact the Technical Support to have a technician dispatched.

Emergency requests include:

• The Podium or Instructor's computer is not working
• Exam in session and some PCs are down
• Students cannot print exams
• A required application or program is not loading on multiple PCs
• Multiple PCs are not starting-up

For emergency support; send an email to ONE of the following contacts where you require support with the room number:

Note:

• The respective Technical support and AV support team from the campus will receive your email with the room number and will physically come to your classroom as soon as possible to troubleshoot the issue
• If the workstation podium is not functional you may use your laptop while on our wireless network to access your email via myseneca.ca, or you can request to have one of your students log into their email and send an email to the emergency support email address with the room number

This service is only for emergency support and does NOT replace ITS regular support contact. For all regular ITS support, please contact the Service Desk on at ext. 22129 or email: servicedesk@senecacollege.ca.