INFORMATION FOR STUDENTS
All students studying remotely will require a computer that meets Seneca’s minimum technical requirements.
Students experiencing difficulties launching may be running applications that need to be disabled or uninstalled. These include:
If you require additional software, visit Seneca’s MyApps Software page to learn how to access software using your personal device.
Some programs of study require students to have virtual private network (VPN) licensing to access particular learning activities online. If you do not have VPN installed on your computer, learn how to install it on devices using Student VPN for Windows and Mac.
If you are receiving a launch error message when trying to access an application, try:
CINTIQ Companion devices
If you have borrowed a CINTIQ Companion, you may run into issues with the internal system clock, which may affect your connectivity through Student VPN and MyApps. You can hold the power button to reset the Companion and change the system time to the correct time prior to reconnecting to Student VPN and MyApps using the steps below:
Harmony/Toon Boom video driver
If you are experiencing issues with the Harmony/Toon Boom video driver, follow these steps to reinstall the driver for compatibility:
Remote Desktop Services
If you experience issues accessing a lab workstation you were provided for your course, please ensure:
If you do not have Microsoft Teams installed on your device or you have trouble logging in, please visit the Microsoft Teams page for instructions to reinstall and to log in.
Virtual Commons connectivity issues
Virtual Commons allow current students to connect to devices located in the Computing Commons’ at Seneca campuses. Instructions on how to connect are available the Virtual Commons page. Please ensure you are connected to Student VPN when accessing the Virtual Commons.
INFORMATION FOR EMPLOYEES
Employees experiencing connectivity issues while working remotely can try the following troubleshooting tips.
Please ensure you are have Duo Security installed on your mobile device and the VPN Clients installed on your computer.
When accessing software using MyApps, you might experience issues with the client Cloudpaging player software. Please refer to the MyApps page.
Windows and Office Activation
If you are receiving messages about Windows or Office activation, they can be reactivated in a few minutes in one of the following ways:
is requesting access to a wiki that you have locked: https://employees.senecacollege.ca/spaces/122/support/wiki/view/7702/technical-requirements