We're here to help maintain your security and privacy at Seneca College. If you have been the target of a real or perceived infraction of the Information Technology Acceptable Use Policy, please follow the guidelines on this page.
Most IT security incidents happen because innocent people make innocent mistakes. It's not uncommon for someone to get a virus or click a bad link. The sooner you get in touch with us, the sooner you can get back to your routine.
To report an IT security incident please contact us without delay:
For any other security matters at Seneca College please contact Campus Security at (416) 491-5050 x88 or email@example.com.
Try to preserve all evidence and details pertaining to the incident. For example, send us a copy of a phishing email, virus-infected file, or link to a harmful website. Any examples, names, or stories you can share with us will help us to assist you.
For serious malware infections such as viruses or ransomware, the best way to preserve the evidence is to shut down your computer and call the ITS Service Desk at (416) 491-5050 x22129.
Once we've spoken with you and you've sent us as much evidence as you can, we will conduct a formal investigation.
Upon the conclusion of our investigation we will take appropriate action. Documented and substantiated complaints will be handled according to Seneca policies and protocols. Depending on the nature of the situation, out of respect for personal privacy, we may or may not be able to divulge the outcome of any actions taken.
is requesting access to a wiki that you have locked: https://employees.senecacollege.ca/spaces/62/it-security/wiki/view/1320/report-an-it-security-incident