ITS is dedicated to provide information technology support to all students and employees.
Service calls received (phone calls, voicemail, email, web, walk-ins) will be assessed, assigned a Call Number and a priority as outlined in our ITS Service Standards.
Unable to Learn, Teach or Worke.g. College Web Services down, Network down, College email services unavailable, major Security issues.
Unable to Learn, Teach or WorkResolution required ASAP. No alternative available. To be assigned to all calls where the individual cannot complete their studies, an instructor cannot teach or a staff member cannot carry out their work, and another resource is not available.e.g. Workstation will not power up and another one is not available, cannot print and another method of printing is not available.
Unable to Learn, TeachTo be assigned to all calls where the individual cannot complete their studies, and instructor cannot teach, but another resource is available.e.g. Hardware/Software installations, workstations, printers, etc.
Unable to WorkTo be assigned to all calls where the staff member cannot carry out their work, but another resource is available.e.g. Hardware/Software installations, workstations, printers, etc.
To be assigned to any call that has a long due date or will take a long period of time to close.e.g. Software installations or hardware upgrades for an academic lab for an upcoming semester.
is requesting access to a wiki that you have locked: https://employees.senecacollege.ca/spaces/77/it-services/wiki/view/3407/its-service-standards